Mercury End User Management
- Do you have to react to user complaints after they call the help desk with performance issues?
- Are you tired of seeing “all green” system metrics even though users are reporting problems?
- Is it difficult to give feedback to development and QA teams about how applications perform once deployed into production?
- How can you avoid the “blame game” when different people get on a conference call bridge line trying to resolve production problems?
Mercury End User Management™ proactively monitors web site and application availability in real time, from the end-user perspective, so you can fix issues before customers experience problems. It proactively emulates end-user business processes against applications on a 24x7 basis for over 60 protocols — web, non-web environments, and packaged applications such as Oracle, Siebel, SAP, Citrix, and others. Plus, it enables you to assess business impact on real users across multiple domains and geographies, and manage end-user performance from a number of supported clients. By providing diagnostic information from a user perspective, Mercury End User Management helps you isolate and triage production problems and reduce time to resolution. Mercury End User Management can also be implemented with Mercury Managed Services for Business Availability Center — so you can accelerate time to value by getting up and running in a matter of days or weeks.
With Mercury End User Management, you can:
- Optimize business outcomes by improving end users’ quality of experience.
- Lower costs by reducing the number of help desk calls from end users due to application performance degradation.
- Minimize revenue risk associated with customer abandonment due to unacceptable reliability or performance problems.
- Drive business revenue by improving the availability of revenue producing applications.
- Mitigate business risks and costs by reducing the number and duration of application outages.
- Are you tired of seeing “all green” system metrics even though users are reporting problems?
- Is it difficult to give feedback to development and QA teams about how applications perform once deployed into production?
- How can you avoid the “blame game” when different people get on a conference call bridge line trying to resolve production problems?
Mercury End User Management™ proactively monitors web site and application availability in real time, from the end-user perspective, so you can fix issues before customers experience problems. It proactively emulates end-user business processes against applications on a 24x7 basis for over 60 protocols — web, non-web environments, and packaged applications such as Oracle, Siebel, SAP, Citrix, and others. Plus, it enables you to assess business impact on real users across multiple domains and geographies, and manage end-user performance from a number of supported clients. By providing diagnostic information from a user perspective, Mercury End User Management helps you isolate and triage production problems and reduce time to resolution. Mercury End User Management can also be implemented with Mercury Managed Services for Business Availability Center — so you can accelerate time to value by getting up and running in a matter of days or weeks.
With Mercury End User Management, you can:
- Optimize business outcomes by improving end users’ quality of experience.
- Lower costs by reducing the number of help desk calls from end users due to application performance degradation.
- Minimize revenue risk associated with customer abandonment due to unacceptable reliability or performance problems.
- Drive business revenue by improving the availability of revenue producing applications.
- Mitigate business risks and costs by reducing the number and duration of application outages.